Client Complaint Resolution Committee

The ASA Microfinance Rwanda (PLC) management has established a Client Compliant Resolution Committee, where our valued customer can share their viewpoints, raise a complaint out of any grievance and seek for justice.

Who can complain

Any client who is facing a problem/injustice/delay in service/or unacceptable behaviour by ASA Rwanda staff.

Client complaint procedure

Call the mobile number available at the cover of the Passbook or submit a written complaint into the “Complaint Box” which is available at the Branch office.